You might like to include this on your website to make it easy for customers to connect to you. Once you've got the server and technician apps running, and you're able to log-in to the server from the technician application, you're ready to start adding client PCs! Use the custom link provided on your activation email to deploy the client to your users. Connect to the server by entering the IP address or hostname and the default technician's username and password, as advised in the activation email.
#REMOTELY SUPPORT INSTALL#
Follow the wizard through to install the application.Ĥ. Download the Technician Console installer using the link in your server activation email.ģ. Ensure you have Java 8 or later installed.Ģ. The client download link is configured with your own server ID so that customers, and other users you need to support, just need to click to run and connect to your server.ġ. This email will contain a download link for the Technician Console application (see below) and a customised client download link. Within a few minutes you'll receive an automated email. Ensure you allow the server application through your firewall the client and technician software will need to be able to connect to the server on TCP ports 22 (or whichever ports you chose during activation).Ħ. Follow the on-screen instructions to register and activate your server.ĥ. Double click the application file from inside the folder to run it for the first time (you can easily setup a scheduled task to run the application on boot once you go live that way it will automatically restart if your server reboots).Ĥ.
#REMOTELY SUPPORT FULL#
Be sure that the directory permissions will allow full read and write access.ģ. Create a directory on your server and copy the server application file to it (please request this by email). If you haven't, then we can strongly recommend AdoptOpenJDK as a sensible free option.Ģ. Ensure you have Java 8 or later installed.
When used in combination with Remote Desktop Protocol (RDP) clients, it enables users to access and, potentially, remotely control another PC, server, or. It is built for a server to host multiple client sessions simultaneously.
Please request the download link from us by emailing software setupġ. Remote Desktop Services (RDS) is a common tool in a Windows Server environment. Follow the instructions below to install Remotely on your own hardware and activate with a 30-day evaluation licence.
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